Faq's

Frequently Asked Questions

How do I book a consultation with an American doctor?

Simply click on the 'Book Now' button on our website and follow the prompts to schedule your consultation.

How do I get my lab test results?

Your lab test results will be delivered right to your door, and you'll also be able to access them online through our website.

Are the doctors at the clinic licensed and experienced?

Absolutely! All of our doctors are highly qualified, licensed, and experienced professionals. We ensure that you receive expert care tailored to your specific health needs.

Is the community health clinic service available 24/7?

Our services are available around the clock for online consultations, pharmacy orders, and lab test bookings. Specific hours may apply for in-person clinic visits, but online services are always available for your convenience.

How do I pay for services?

We offer several secure payment methods, including credit/debit cards, digital wallets, and more. Payments can be made easily through our website at the time of booking or purchase.

How does Umbrellamd work with prescriptions?

We offer a common pharmacy on site with generic medications. Everything from heart medications, blood pressure, cholesterol, diabetes, to medicine for asthma, allergies, flu, antibiotics, z-packs, etc. These items are included in the cost of membership typically for the first-fill. 

Any recurring medications or other medications that we don’t carry onsite, your doctor can have sent to your local pharmacy or even sent to your doorstep at home! That prescription, when possible, would be coordinated through your insurance for things like prior authorizations should those be required. 

Additionally all seasonal and travel vaccines and medications are included in membership. 

What are the preparations for the test?

A false positive result may appear if a patient suffers from hemolytic (automatic destruction of red blood cells) anemia, or someone who has recently undergone a blood transfusion. However, anyone with a positive result for HbA1c must consult their primary healthcare provider for further consult and evaluation.

What is HbA1C?

Hemoglobin, which is bound to glucose, is referred to as glycosylated hemoglobin, glycated hemoglobin or HbA1c. HbA1c measures the average glycosylated hemoglobin in the blood over a period of 2-3 months.

What types of medications are available through your online pharmacy?

Our online pharmacy offers a wide range of medications, including prescription and over-the-counter medications.

How can I book lab tests through your clinic?

Booking lab tests is easy! You can schedule tests through our website, and a certified lab technician will visit your home to collect samples at a time that's convenient for you. No need to leave your home.

Can I get a prescription for my ongoing treatment?

Yes, our doctors can issue prescriptions for ongoing treatment, which can be managed and refilled conveniently through our online platform.

Is my personal and health information secure?

We take your privacy seriously. All personal and health information is stored securely and complies with relevant data protection regulations. You can trust that your information is kept confidential.

Can I get medical advice for my child or elderly family member?

Yes, we provide specialized care for children, pregnant women, and elderly individuals. You can consult with our doctors for pediatric care, maternal health, or geriatric support.

What happens if I need a specialist referral?

We've curated our own trusted referral network so that our members have a seamless experience getting specialist care. Your doctor and Care Team will coordinate to find the right specialist for you given your health insurance and that doctor's availability

We facilitate that referral for you, and your Umbrellamd doctor will be in charge of looping back with that specialist to get any records from those visits so that your records and care are all in one place. We will collaborate with specialists directly on your behalf, which can save you the hassle of an extra appointment and the stress of running around.

We also do things in-house when possible that are within the bounds of Primary Care (like including basic skin exams) to prevent you from needing Specialists in some cases.

What are the risk factors for diabetes?

Sedentary lifestyle, a strong family history of diabetes, cardiovascular diseases, Polycystic ovarian disease.

What is hyperglycemia and the symptoms associated with it?

This refers to blood sugar levels below the normal range. This may be due to caloric or nutritional deficiency. Hypoglycemia should be immediately medically addressed to avoid further complications. Symptoms associated with hypoglycemia are, increased sweating, hunger, confusion, fatigue, shivering and trembling

DISCLAIMER

The information provided on this website is not intended or implied to substitute for professional medical advice, diagnosis, or treatment. All content, including text, graphics, images, and other materials available on or through this website, is for general informational purposes only. Community Healthcare Clinics makes no representations and assumes no responsibility for the accuracy or completeness of the information provided on this site, which may be subject to change without notice. Users are strongly encouraged to verify any information obtained from this website with other reliable sources and consult with their physician or healthcare provider regarding any medical condition or treatment.
Do not disregard professional medical advice or delay seeking medical care because of information accessed through this website. Community Healthcare Clinics is not responsible or liable for any advice, treatment, diagnosis, or other information, services, or products obtained through this site.